Customer Care

Who provides the best customer care in your organisation?

Perhaps it’s your call centre staff, or your tenant involvement team.

At Property Care, we realise that the people who have the most contact with your customers are likely to be your responsive repairs team and your planned maintenance team.

That’s why all of our staff, from builders and plumbers through to community care-takers, are all trained to provide the best possible customer care.

Our track-record in customer care is second to none. With 99.73% of all repairs, 100% of emergency repairs completed on target and 99% of all appointments kept - its no wonder that our customer satisfaction rating is 96% at SSHA and 87% at Bushbury Hill EMB.  

More than this, our flexible team can be equipped to offer customers advice and support to help improve their quality of life. We have experience of working with partner organisations to provide a signposting service for safety, childcare and financial support.