Our Values

Innovation, efficiency, rock-solid procedures and systems, sector-leading satisfaction figures. Not terms you’d usually expect to find associated with a values-driven organisation like Property Care.

But for us, combining performance with principles creates a far stronger offer - this is the Property Care principle.

Our commitment to social responsibility

As a socially responsible business we ensure everyone benefits from our work. By thinking about results as well as profitability, we’re able to use our work as leverage to make great things happen. Creating new jobs, keeping local communities going, and delivering work that provides great value for tenants are things we aim to achieve through every contract won.

Its not just what we do, its also how we do it.

More than this, our values provide the glue that sticks our team together. They help provide consistency, ensuring our staff not only place great care and attention on what they do, but also on how they do it. This leads to greater consistency, which is why we achieve overall customer satisfaction ratings of over 97%.

Our Values

Our Values are trust, passion, customer focus and learning, and our team are measured not only on performance, but also on how they live and breathe these corporate values.

The bullet points below explain what each value means to our team:

Trust is:

• Encouraging the people we work with to take responsibility, to build relationships and to flourish.
• Turning staff into ambassadors to represent our organisation and encouraging them to live our values through everything they do.
• Working with partners who share our values and commitment to making a difference.
• Delivering all of our promises.

Customer Focus is:

• More than training programmes and more than a ‘can-do’ attitude. It’s a ‘will-do’ attitude that all of our staff possess
• Listening and doing, not just doing.
• A commitment to innovating and finding solutions that enable individuals to thrive.

Learning is:

• A continual process, so we can shape services around precise needs.
• Becoming creative and pushing the boundaries to test ideas that could make the world of difference to our customers.
• Unleashing the potential in our staff and our customers.

Passion is:

• An in-built desire to exceed expectations that few people possess. We seek it out and our team have it.
• Believing in better, challenging convention and providing the best, most efficient service  possible for our customers.
• Our reason for being. We want to make a difference. It’s the whole ethos behind our organisation.