Responsive Repairs

We maintain 5,878 homes for our partner SSHA, and manage repairs contracts with Bushbury Hill EMB and the Coal Authority. 

Quality

Our performance is in the top quartile nationally, exceeding Housing Corporation targets. Our strength lies in our employment of multi-skilled staff trained in customer care and diversity issues.

From pulling up outside your home to closing the door, you’re assured of polite, attentive, considerate treatment and efficient, effective high quality workmanship at an affordable rate.

Performance

We complete almost all repairs within our target times, which exceed Housing Corporation targets.

• Emergency repairs 100% (our target 1 working day). 
• Urgent repairs 100% (our target 4 days).
• Routine repairs 99.3% (our target 18 days).
• Overall satisfaction rating for repairs was 96% at SSHA. and 87% at Bushbury Hill EMB.

Innovation

The introduction of streamlined technology and supply has led to a dramatic reduction in both paper usage and fuel consumption. Streamlined stock control and integrated stores are outsourced to Wolseley UK who can pass on economies of scale and increased buying power. This generates significant efficiencies. The team no longer need to hunt for stock, enabling them to concentrate on customer satisfaction and turnaround times.